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New pay monthly sim but no service

Msk2000
2: Seeker
2: Seeker

I bought a new pay monthly contract via carphone warehouse. When buying the contract with them I also requested carphone warehouse to port my old number from o2 to my new vodafone contract. I have recieved the phone and sim on Friday but this sim has no temporary number and I currently have no service. 

carphone warehouse told me the port in will happen on Monday but Is there any way to get service on my vodafone sim while that happens ?

1 REPLY 1

AnnS
17: Community Champion
17: Community Champion

The service will start when the number ports @Msk2000 .

 

Until the number moves you shouldn't be left without any service and will still be able to use your O2 SIM.  When the number has moved you will receive a text notification, usually a quick turn off and back on solves any porting issues.

 

There is further information for you here: What happens on the day my number moves to Vodafone?

Additional information here: Getting Started 

 

If there are any problems on Monday, come back to the thread and this will be something the Social Team will be able to answer.