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Pay monthly

this number is restricted on this phone

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2: Seeker

Hi Guys, i have an pay monthly plan. I pay every single moth 20 GBP for that. I lost my phone in a vodafone store. I gave 191 an call and block all connections. On monday i go to the store and get my phone back and a new card (sim swap) at this stage i cant do any outgoing call. I can receive calls or do calls to 191 but not to other numbers in UK and to germay. Whats the reason? The customer Support means everything is fine. And the technical support as also nosolution. I try it with the card in 3 phones. The failure is by vodafone not by my phones. I dont know what i can do??? :-((((

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7 REPLIES 7
17: Community Champion

First check with customer services on that any account restrictions are off which they will have applied when you reported the phone lost.

Ask them to double check your account settings too. 

Check on your my Vodafone for anything that maybe hindering you.

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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17: Community Champion

Hi @BENBERLON

 

There is an outgoing restriction on your account.  The quickest way to get this solved is by calling Customer Services from any other phone.  The contact us number can be found on the link below.

 

Contact Us

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2: Seeker

i do it 6-7 times 

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2: Seeker

i do it they say everything is fine. 

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Moderator
Moderator

@BENBERLON I'm sorry to hear about the trouble you've had since your SIM swap 😞

We'll be more than happy to access your account and help to get you up and running correctly again. So we can do this, I've popped you a private message over with details on how to get in touch.

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1: Seeker

Hi did this ever get sorted? Been having this problem for the last 10 months since I lost my phone and I'm not getting anywhere with tech support

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Moderator

This isn't good to hear @Miketravers96. So we can look into restoring your service, please contact us via the link in the private message I just sent.

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