Sony unlocking not working

[Bruled]

I filled out the form with my code (checked with *#06#) and recieved my unlocking code this morning.

I have tried the code several times and I get the message that it has been unsucessfull.

The poor support recieved from Vodafone is th ereason I am trying to leave!

[BandOfBrothers]

Hi @Bruled 

Can I just ask that the alternative network sim card is activated i.e connects to mobile data etc 

And your currently in the UK.

If so and the help in 》How-do-I-use-my-nuc does not help and any further tips from a forum search does not help then customer service on 191 or Live Chat or the Vodafone Social Media Teams Contact-us-for-account-specific-queries. 

[Bruled]

Yes and yes. Tried 191 but won't recognise my number as I have transferred 

[BandOfBrothers]

Ring 191 and ignore the prompt to input your number @Bruled 

On the 4th time of ignoring the request it should then change to say press 1 for Payg or 2 for contracts. This should then get you through to an agent 

That or try the Vodafone Social Media Teams via the link I added.

[Bruled]

Thanks for that. Also found if you say "need to speak to agent" they give you the choices. Ticket raised with NUC tram