main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Unlocking

Unlocking my samsung

Highlighted
2: Seeker

I received my NUC to unlock my samsung and followed the instructions.  However when i turned my phone back on i received the message SIM network PIN blocked.  Enter SIM network PUK.

 

can you please tell me what I need to do to unlock this phone so that i can transfer to my new mobile provider.

View more options
1 REPLY 1
Highlighted
17: Community Champion

May i assune the alternative network sim card your using is activated i.e connects to mobile data etc and your in the Uk ?

 

Sadly with Samsung phones we see this all too often @DMC-14 

You don't need a Puk in my opinion.

I think the phone is getting confused as a Puk is only needed if a sim has become blocked due to a sim pin being entered too many times. It has nothing to do with unlocking a phone to all networks.

I think you need a MCK Mastercode also known as an unfreeze code as well as the Nuc which is available from the Vodafone Social Media Teams via Contact-us-for-account-specific-queries. 

Live Chat  is another route.

It's about time Vodafone sent the MCK along with the Nuc IMO.

Hopefully if Ofcom succeeds all phone will be supplied unlocked out of the box.

I wish you all the best with this situation. 

 

🌈 Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options