Unlock V-Sim from Move Track

[Flex961]

Hello,

I have an Alcatel Move Track device locked to a V-Sim. How can i unlock it?

Thx,

Michel

[Effie]

Hey @Flex961 I hope you're well 😊 If you drop our dedicated V by Vodafone team a message here they will be able to help get this sorted! 

[Flex961]

Thank you for your quick reply!

The TOBI chat bot keep asking me about my phone number and i am replying that it is a V-Sim locked to a tracking device but he is not being able to help me. Is there any other way?

Thx,

Michel

[Effie]

Could you type 'Message an Adviser' please @Flex961 so that TOBi routes you through to an agent 🙂

[Flex961]

Thank you dear.