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My sure signal stopped working this morning. flashing red light and 2 solid orange lights. i have tried resetting and all the other troubleshooting i can find. Please help to fix
My IP 188.8.131.52
Sure Signal Serial 43161698014
Tracing route to 184.108.40.206 over a maximum of 30 hops
1 4 ms 3 ms 4 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 9 ms 8 ms 8 ms 220.127.116.11
5 11 ms 10 ms 10 ms 18.104.22.168
6 11 ms 9 ms 10 ms 22.214.171.124
7 9 ms 12 ms 10 ms 126.96.36.199
8 10 ms 12 ms 9 ms 188.8.131.52
9 16 ms 18 ms 18 ms core2-te0-3-0-16.ilford.ukcore.bt.net [109.159.2
10 17 ms 18 ms 17 ms peer6-te0-0-0-15.telehouse.ukcore.bt.net [109.15
11 32 ms 30 ms 46 ms t2c3-et-8-3-0-0.uk-lon1.eu.bt.net [184.108.40.206
12 16 ms 16 ms 17 ms 166-49-211-254.eu.bt.net [220.127.116.11]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Solved! Go to best answer.
My sure signal, serial number 42144725993 has suddenly stopped working. No lights and no mobile signal.
It's my second one since Jan 2015 as the first one kept overheating and smoking.
I've tried other sockets, the reset button and restarting the router.
Any help apreciated
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 18.104.22.168 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Miy Sure SIgnal 3 has also stopped - seems like a recurring issue. It was overheating and working intermittently so I unplugged it and nothing since - no lights or any sign of life. It is powered as the socket works. Any advice? Thanks
Thanks for getting in touch @Gerwyn, it's disappointing to hear your Sure Signals stopped working. When did you buy it? If it's still in warranty, you can pop into your local Vodafone store and they'll be happy to exchange it for you.
Please let me know how you get on and don't hesitate to get back in touch if you have any other questions, I'll be happy to help you further.
Went to Marlow store today but they did not ahve one in stock. Checked with Maidenhead store - two in stock and sent me there. Ehen I arrived they denied getting a call from Marlow and had NONE in stock. Could onkly suggest I Google it myself to hunt for stock because they were just a franchisee! Called 191 to discuss and that did not work as when selected the Sure Signal option 4 it just responded that "Network updates are online - goodbye" and it hung up.
I use my Sure Signal for two businesses at home and have 6 mobile phones with Vodafone. Just a further shambolic esperience with Vodafone.
That's definitely not a great experience @Gerwyn, I'm really sorry that our stores couldn't help with this, normally stock's not a problem. We'll be able to order a replacement for you, and get you back up and running again.
I've sent you a private message with details on how to get in touch so we can get the ball rolling.
In the meantime, if you have a compatible phone, Wi-Fi calling might help. We have all the information on this service here: https://vodafone.uk/2kw3cEf