SureSignal failing - resync?

[twynne]

All was working previously (weeks ago), but of late I've noticed my Sure Signal is not establishing a connection to Voda.  I have a solid red power light and slow flashing internet light ('connecting').

I've tried both a quick power cycle, and a longer (20 mins unplugged) power cycle, neither made a difference.  Information requested is as follows:

Serial:  42151582303

Speedtest:  

http://www.speedtest.net/my-result/d/88863236

Ping 2ms

Up:  467Mpbs

Dn:  218Mbps

IP (static):  removed

Tracert:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  usg (192.168.1.1)  4.585 ms  2.955 ms  2.138 ms

 2  -.bcube.co.uk (-)  6.874 ms  6.965 ms  7.542 ms

 3  172.16.25.52 (172.16.25.52)  5.113 ms  5.809 ms  4.558 ms

 4  172.16.24.74 (172.16.24.74)  10.421 ms  4.718 ms  4.645 ms

 5  172.16.25.234 (172.16.25.234)  16.429 ms  5.315 ms  5.900 ms

 6  ae11.mpr2.lhr3.uk.zip.zayo.com (64.125.27.50)  4.823 ms  4.208 ms  3.118 ms

 7  xe-10-0-0-xcr1.lsw.cw.net (195.2.22.221)  3.207 ms  3.841 ms  3.292 ms

 8  ae12-xcr1.lns.cw.net (195.2.28.26)  4.349 ms  4.749 ms  6.640 ms

 9  * * *

10  * * *

11  * *^C

Note that the address 212.183.133.177 does not respond to a ping request, so not sure if an issue at the receiving end or if designed not to respond.

[twynne]

Not sure if someone already synced this, but it now seems to be working again so please disregard.

[Loz]

@twynne I'm sorry to hear you were having issues with your Sure Signal, I'm pleased to hear this is working for you now. If you need any further help, don't hesitate to pop back to us 🙂