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Vodafone Sure Signal

SureSignal stopped working

2: Seeker

 

The issue you’re experiencing:
Stopped working. No lights at all.

What light sequence you're seeing:
No lights

Your speed test results from here.
Ping 82ms
Download 47.24 MBPS
Upload 9.28 MBPS

Your external IP address from here.
86.170.19.166

Your Sure Signal serial number:
42151587377

The results of a traceroute.

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 5 ms 2 ms 2 ms BTHomeHub.home [192.168.1.254]
2 * * * Request timed out.
3 9 ms 6 ms 7 ms 31.55.187.177
4 10 ms 7 ms 8 ms 31.55.187.184
5 10 ms 7 ms 7 ms core1-hu0-6-0-9.southbank.ukcore.bt.net [213.121.192.78]
6 10 ms 8 ms 7 ms peer6-hu0-2-0-2.telehouse.ukcore.bt.net [213.121.193.203]
7 11 ms 7 ms 7 ms t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.236]
8 48 ms 10 ms 7 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

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5 REPLIES 5
Moderator

I'm sorry to hear you're experincing problems when using your Sure Signal @tjmount. So we can help your further, please send us your details by following the instructions in this private message.

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2: Seeker

Thanks have done as instructed

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Moderator

Thanks for the update @tjmount, one of the team will be in touch as soon as we reach your email.

 

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2: Seeker

Hi there - i'm still having problems with my sure signal. You sent me a new one - but cant register it. Have spoken to support 4 times now - each time they say they've registered it and i should wait 24 hours - but its not working ... can you please help me!!

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Moderator
Moderator

Oh no, I'm sorry to hear you're having problems with your new Sure Signal @tjmount 😞

I've popped you another private message over for you to get in touch with us, as we'll need to access your account to help get you registered.

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