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Community Guidelines


Hello and welcome to the Vodafone UK Community.


This Community is here for customers to share tips, learn or ask advice from other customers. Everyone’s welcome to drop by and get involved but please note Customer Serivce will give you the quickest response for account specific queries.


To ensure this remains a safe and fun place for everyone, we have a few Community Guidelines to follow.


Please Do:


  • Search for your question before starting a new topic. Chances are someone has had the same problem and there will be a solution on their existing topic.
  • Be nice and respect other people’s opinions. Also the fact they may be different to your own.
  • Use your initiative. If you’re going to follow someone’s advice, make sure it’s right for your issue and isn’t going to make things worse.
  • Share your knowledge. If you think you may be able to help another member then we’d love you to post it.
  • If someone has helped you, click ‘Thanks’. Never ask for Thanks or manipulate the community to gain more Thanks yourself. This includes making more than one community profile.


Please Don’t:


  • Post personal information. It’s not just us that can see you posted your details - the entire internet can. This includes things like your own or anyone else’s phone numbers, addresses, bank details and email addresses. This also includes employee names, email addresses and contact information.
  • Openly discuss moderation actions that have been taken. If you have a question then please get in touch via private message to the Community Manager.
  • Advertise, post repetitive messages or links. This includes third party adverts, polls and petitions, junk mail, spam, chain letters or any other form of unauthorised solicitation.
  • Use bad language or Insulting/offensive behaviour. Everyone is here either to ask questions or help answer them, so please don’t personally attack other members.   
  • Change the thread topic. If you want to discuss something different to the original post please start a new thread.
  • Antagonize or cause conflict with other members of the Community. Either publicly or via Private Message.
  • Use AI generated answers to respond to a thread. Unless you've ensured it's been tailored to provide the best and most suitable information to the topic.



Avatars/Usernames - Your avatar and username are a great way of personalising your profile and making yourself stand out from the crowd. However, as they’re visible to everyone, your avatar and username must adhere to some guidelines:


  • No nudity and clothing must be appropriate for all ages
  • No swearing, offensive messages or gestures
  • No pictures which could cause offence / upset (i.e. depictions of violence, injury or other scenes likely to cause distress)
  • Must not contain Vodafone logo, name or variants of either (i.e. Voda or Fone included in a username)
  • Must not contain personal information (i.e. phone number, postcode or account number)


Personal account questions and information:  For help with account queries you can contact customer service through our Contact Us page. Any account queries that are inactive for a month may be removed. 


Other circumstances: Please note that the above is not an exhaustive list and we ask everybody to use their common sense when posting. If content is deemed inappropriate then we reserve the right to remove it. We are also able to restrict a member’s access to the community either by a temporary or permanent ban.


Remember: You must be aged 13 or over to use our community, if you’re between 13 and 18 years old you must have permission from your legal guardian.


If you see a post that is against any of our Community Guidelines or you don’t think is suitable for the community please "Report inappropriate content" in the Options menu, on the right of the post. Do not respond to the post yourself.



Vodafone Community Terms & Conditions


The Vodafone Community is owned and operated by Vodafone Limited, whose registered office is at Vodafone House, The Connection, Newbury, RG14 2FN, England (“we”, “our” or “us”). Any reference to "you" and "yours" refers to you, the user of the Vodafone Community. By using the Vodafone Community you agree to use and browse the Vodafone Community as permitted by the Vodafone website terms and conditions as supplemented by these additional terms and conditions and our privacy policy (together these “Terms”).

Getting started

Before you can view and contribute to discussions on the Vodafone Community you’ll need to set up a user name, accept these Terms and provide us with a valid email address as a point of contact.

You must be at least 13 years old to use the Vodafone Community. If you are between 13 and 18 please ensure that you have parental consent to your activities on the Vodafone Community.

Your Username

Your username must not include any Vodafone names or marks or seek to impersonate any employee of Vodafone or any of its group companies. You are responsible for the content or actions associated with your username.

Your Pictures


From time to time Vodafone may allow you to upload a picture, photograph or some other image as part of your Community profile (“Profile Picture”). Please note that Vodafone will not be responsible or liable to you if we delete all or part of your Profile Picture at any time and without notice to you. You are advised to always keep a back-up copy of your Profile Picture.


Your Use of the Vodafone Community

The Vodafone Community provides an area for you to discuss your Vodafone mobile device and related services, as well as off topic matters in the relevant Community section. As the Vodafone Community team is unable to view your mobile phone account details, the Community is not suitable for specific account questions. Should you require help or have specific queries or comments concerning your account please contact our Customer Services in the usual way.

You are responsible at all times for your username, Profile Picture and the information and other content you post on the Vodafone Community (the “Content”) You warrant that you own all the intellectual property rights in and have all necessary permissions to post your Content. You grant us a perpetual, irrevocable, royalty-free, world-wide licence to reproduce, transfer, license, modify, adapt and/or publish any Content posted by you on the Vodafone Community and on other sites with access to Vodafone Community, for example Facebook.

You read and post Content on the Vodafone Community entirely at your own risk. Neither Vodafone or community members can be held responsible for any action you take as a result of any published content. We do not actively control, monitor or endorse any content from members of the public which is uploaded or published on the Vodafone Community. We do not generally (and are not required to) monitor or edit the ways in which you or others use the Vodafone Community including the content which is placed on it. However, we reserve the right to at any time, to condense, edit, bar or remove any Content, in whole or part, on the Vodafone Community at any time without notifying you as we believe, in our sole discretion, to be necessary in order to, amongst other things:

- prevent any breach or continued breach of these Terms or any breach of applicable laws or regulations;

- remove any inappropriate “off-topic” posts made by you at any time.

- reduce or remove threads where there are existing threads of the same or similar content subject matter;

- point users to a thread enabling the user to subscribe to updates related to the content (whether such updates are available or may be available in the future);

- remove posts that do not add value to the content subject matter in question; or

- remove posts that contain Content relating to a specific query over your Vodafone account.

Although we may periodically remove outdated Content on the Vodafone Community, you acknowledge and agree that the information provided by the Vodafone Community team is correct at the time it was published and may therefore change over time. You are advised to always check the date of the thread and its content and continuously check the Vodafone Community for any updates that may be available concerning the content subject matter.

What you must not do

You may not use the Vodafone Community:

- to advertise or offer to sell any goods or services for any commercial purpose without our express prior approval;

- to distribute, receive, access or transmit any Content which is obscene, pornographic, threatening, racist, sexist, inappropriate, menacing, offensive, defamatory, in breach of confidence or privacy, in breach of any intellectual property right (including copyright) or otherwise unlawful or, in our opinion, objectionable;

- to distribute electronic Content (including viruses) which shall cause or are likely to cause detriment or harm, in any degree, to computer systems or post information, URLs, or links to websites or servers that may contain such content.

- to make excessive traffic demands, deliver or forward chain letters, "junk mail" or "spam" of any kind, surveys, contests, pyramid schemes or otherwise engage in any other behaviour intended to restrict or inhibit other users from using and enjoying the Vodafone Community or which is otherwise likely to damage or destroy our reputation or the reputation of any third party;

- to post duplicate threads. If a thread already exists that relates to the same Content, you must use that thread;

- to post Content relating to your Vodafone account.

- post with the intention of causing damage to the Vodafone brand, including links to derogatory articles, social media or posts


If at any time you feel threatened by another member of the Vodafone Community, believe their use or posting is in breach of these Terms or if you’ve received a message that makes you feel uncomfortable through the use of the Vodafone Community, it’s important for you to report this to us as soon as possible. We take this type of activity seriously and will make every reasonable effort to deal with all instances that are reported to us.


You also agree to abide by the Community Guidelines at all times. 

To report any kind of abuse, please use the “Contact Us” button at the very top of the Vodafone Community.

Keeping your information private

The personal and contact information you provide when registering for the Vodafone Community is stored in a secure location that is used for login information. Your email address is used to send you system emails, like your registration confirmation and password reminders, updates about changes made to this service including any notices that we may need to send you regarding your use of the Vodafone Community. Please be assured that we will not use your email address for marketing purposes unless you have otherwise agreed to this. All other usage of your personal information is governed by Vodafone’s [privacy policy] which forms part of these Terms.

Do not post any personal information including, without limitation, mobile phone account information on the Vodafone Community. Vodafone will never request your personal contact details or account information through the Vodafone Community. If you have queries about your Vodafone mobile telephone account that requires the disclosure of personal or account information, please contact our Customer Services in the usual way. To find out how to get in touch, visit and click on ‘Contact Us’.


We reserve the right to edit, modify, suspend, terminate or remove the Vodafone Community including its contents (which may include you Content) at any time, without notice to you and for any reason and this may include without limitation terminating your access to the Vodafone Community following any breach of any of these Terms by you. We will not provide you with a copy of any Content that you may have uploaded onto the Community and you are reminded to ensure that you have (where permitted) a copy of the Content saved elsewhere.

We reserve the right to revise these Terms at any time and any revised terms shall become effective two weeks after being posted on the Vodafone Community. By continuing to use the Vodafone Community you will be deemed to have accepted the revised terms and you should check back periodically to ensure that you have read the most current version.

In the event of any conflict between the Vodafone website terms and conditions, these terms and conditions and our privacy policy, these terms and conditions shall prevail. These Terms are governed by and construed in accordance with the laws of England and Wales and you hereby submit to the non-exclusive jurisdiction of the English courts.