Entering keypad numbers for automated services not working

[honniebopkins]

Hi I have a Huawei P Smart phone - entering keypad numbers for automated services is not working. I have tried this with speaker phone on and off. Automated services (which is almost everything nowadays) does not recognise anything and I end up being cut off. 

I need to speak to vodafone - tried 191 - then automated menu won't work. - tried - online chat - still loading 30mins later...

Anyone any ideas please?

Many thanks

[honniebopkins]

After reading all the online forums and not really getting a clear solution - I assume it is the Huawei phone as lots of people have this problem - so instead of sending the phone off to an engineer and all the hassle that involves ... I have downloaded a dail / phone app. Heh, presto - keypad numbers are now recognised. 

[hrym]

Glad to hear you've got it working.   If you want to use the stock phone app, it may be that you need to turn DTMF tones on in its settings - I have seen that as a togglable option.

[honniebopkins]

Hi, thanks for your response - I have been searching high and low for DTMF on my phone with no success - will take a look at the stock phone app

Many thanks

[SimonWilding]

Yes hrym is right, I have a Huawei P20 and you have to turn keypad tones on for automated services to work. Go to

Settings

Sounds

More Sound Settings

Dialler Touch Tones

Choose Default

[honniebopkins]

Hi Simon,

Thanks for your response. I tried that also before I installed the dialler/phone app - it didn't work either. But so far so good with the app. 

[SimonWilding]

That's odd, it worked for me - different phone I know but still should work

[hrym]

I've just looked at my HTC and the option there is "play touch tones when using dial pad".   AFAIK, tapping numbers during a call sound send the appropriate code/tone.   Mine works without the "play tones" option enabled, but I don't know about Huawei.   As "press..." is a standard part of most phone systems, you'd assume it was something handsets did by default.

[JohnM5206]

That info is correct and valid for Android 9. My older phone on Android 8 has this option under the Calls - settings option. This upgraded this week to Android 9 and I couldn't find the option.

Thanks

[Clevs]

May I ask you what dial / phone App you used please.

Thanks

Pete