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14-03-2019 09:55 AM
Hi.....i've ordered a Galaxy S10+ but been waiting a few days, and no joy yet.
How do I cancel and get my up-front payment refunded?
thanks
Matt
14-03-2019 09:59 AM
How do I cancel and get my up-front payment refunded?
Matt
14-03-2019 10:43 AM
As long as your order is showing as on delay / pre order and not in a despatched status customer service on 191 can do this for you.
If it's in despatched status then you'll need to let it be delivered and take it to your most local Vodafone Highstreet Store or ask customer service for a returns bag @staffydog1977
Vodafone shouldn't have taken any funds from your account until its despatched so the monies are actually gated Off from your available bank balance via your bank.
It takes 7-10 days to drop back into your available balance.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.