3g Connection Trouble In Chester

[Aikendrum]

Greetings again fellow Vodafone victims

As per my previous post recently, I still seem to be having connection issues. After speaking with VF tech support on the telephone, I was advised to take my dongle into the shop to have it's settings updated (admittedly, that did solve the "Sim card needs to be activated nonsense) but ever since then, i've been unable to connect to anything except the GPRS, which is extremely slow (so slow infact, that I now miss the 26k dialup I used to use)
Every time I try to connect to the usual 3G connection, I just get a 678 Error Code.

Postcode i'm in is CH2-1EP.

Any suggestions would be most welcome.
Regards.

[Aikendrum]

Forgive the double post, the connection really is very very lousy.....

[wee_debs2003]

Hey,

I've been having issues with the 3G connection in Chester too (CH2 postcode also) and as I had upgraded my broadband account only that week, I had returned to Vodafone in Chester on Saturday with the intention of getting rid of the contract. However, I was told that apparently work was being carried out on several different areas to 'improve signal strength' and that there were around 25 different 3G sites around the North-West experiencing poor / non-existent 3G services. I was assured that the problem would be sorted within 48 hours and had my 7 days return policy extended. 48 hours later service is returning but it's still not 100%. Will post again if and when normal service finally resumes, hope you get something sorted. Go back into Vodafone if you don't get any joy and see what else they can suggest

[Retired-Wayne]

Hi Aiken

I'm sorry to hear that you are having problems with this. I have taken a look at your postcode and can confirm that you are only receiving outdoor coverage.

Are you able to use 3G outside of your house? If you can then this would indicate that this problem is down to coverage strength rather than a fault with the network.

Could you let me know how this is for you and could you also let us know if you are able to log onto 3G with any other handset that you may have with us.

Many Thanks

Wayne

eForum Team

[Aikendrum]

/snip

"Am I able to connect outdoors" The answer there would be a No.

I'm still unable to connect to 3g and am Still stuck using this GPRS nonsense. This issue is dragging on for way too long now & I'd really appreciate some answers & some fixes if it's at all possible. Do I have a faulty modem ? Are the repeaters in my area faulty ?

The error messages i'm receiving when trying to connect to 3g range from the previous "Sim must be adtivated", to error code 678, 680 - you take your pick. I hope they are some help.

I eagerly await your reply.

Regards

[Aikendrum]

So guys, any chance of a reply today ?
This is becoming more & more irritating as time passes.

[Retired-Moderat]

Hello Aiken

Thanks for your question.

The eForum works on a first come, first served basis. We will be with you as soon as possible.

Regards

Moderator
Vodafone eForum

[Retired-Jon_V]

Hi Aiken and wee_debs2003,

It looks like there is certainly a problem with the 3G in your area, for which we will need to raise a fault to our engineering team.

I've sent you both emails asking for some details - once you reply to these we will be in touch for any further information we require, and will raise this to our faults team to be fixed

We're always looking for feedback on how we're handling queries for customers, so if you want to leave any on how I've handled your query today, then if you want, you can go here and complete the quick form. Any feedback is appreciated and helps to ensure that we're offering the best service we can for our customers.

Jon

eForum Team

[wee_debs2003]

Hi Jon,

I was unable to connect to the internet yesterday (3G or 2G) but I have been able to connect this evening and I have replied to your email. Also, both me and my partner's mobiles were unable to receive a 3G signal, and in my partner's case, he was unable to make or receive calls although I still access to the network from my phone. Hope you can sort something out soon!

Cheers,

Deb

[wee_debs2003]

Hi again,

Almost forgot. I have tried to contact Vodafone customer services via 191 on several occasions to see if there has been a reported problem with the 3G service. I can access the automated features easily but when I try to speak to customer services directly I am disconnected immediately....