4G Mobile Broadband Dongle & 4G Tethering - Cutting out on regular noticable intervals

[FJVF]

Hi Community,

This is my first post so not too sure how to structure one of these. Forever, I've been experiencing issues with tethering 4G from my phone for a faster internet connection. I have a 20GB phone contract so I regularly use this to take advantage of the faster upload speeds for time sensitive tasks.

I've noticed that after 2GB of data usage (which I use in around 1.5 hours), every single time without fail the 4G will drop completely and I will not have any 4G signal at all without waiting at least 5 minutes. This happens regardless of device (tested on iPhone 7+, Samsung Galaxy S4, S6 and S8), and cuts out my active live connection to a server which really throws off operations.

As a (hopeful) solution, I decided to purchase a 50GB Mobile Broadband Dongle (Huawei K5160) from Vodafone hoping that this would resolve the issue and stop the disconnecting, but it doesn't and the same cut outs appear at the exact same times. This is annoying as I'm now forking out more money per month for something which I hoped would fix my issue and allow me to seamlessly work online.

I was just wondering, is anyone else experiencing this issue, and are there any solutions to this? I would love to solve this issue or I may switch to another provider for both my phone contract and my mobile broadband as this seems like a network issue as opposed to a device specific issue, unless there is a setting I'm completely missing!

Many thanks,

F

[ToniCa]

I've been following this forum for some long time, and the problem of customers who want to stay with Vodafone but can't get their issue fixed is sadly noticeable. Now that I'm involved more actively in the forum, it is all the more frustrating, because it's not clear where things are going wrong. Vodafone's forum team have a justified reputation for sorting out problems that CS and Live Chat have failed to solve, but some of the complex technical issues seem to go round in circles without apparently reaching a conclusion.

Vodafone must have enormous technical resources available, so why aren't the problems being fixed? I realise that the proportion of customers experiencing the problems is actually small, but there has to be something wrong in the setup, that the right people aren't getting to deal with the technical problems, or aren't giving them the priority that they warrant. It damages Vodafone's reputation.

[Tash]

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