AB32 - Westhill

[ComsumersChamp]

Hi - there was total loss of voice signal late on 26th, intermittent but much poorer voice signal by 27th with frequent drop-outs & loss of signal (not been an issue for 10+ years) and 4g signal has been lost with phones frequently going to lower data speed (4g has worked well for several months since being activated!). Chat message with Hamid initially denied issue, then said there was "ongoing issue with the network", but the network checker shows nothing!  It is as if an aerial on your mast has been knocked out of allignment! - can you assist?

[ComsumersChamp]

Jenny - your message has no relevance to the issues reported - we already know they are not specific to my phone or account but relate to your masts/network - you have the postcodes impacted. These sorts of stalling responses are exactly what landed Vodafone with a large fine last year!!

[Jenny]

@ComsumersChamp - In order for us to raise this to our network engineers, we need the information requested in the PM, emailed over to us.

Once we’ve received this, we can get this escalated and investigated further