Hi,
I noticed on your post that you are using a Netgear DGND4000 router. I also tried to use one of these routers because I though my old router, a Netgear DG834G, had developed a fault and was causing my SureSignal, which is the latest type with an in line mains 3 pin power socket pass through, to intermittently drop out and need regular power on/off resets. I spent 10 hours elapsed time with Netgear technical support trying to open up the port forwarding on the DGND4000 router to no avail. Finally someone at Netgear support, a more senior tech level, admitted there is a software bug in the router that causes an issue with SureSignal compatibility and that I should return the device to my reseller for a refund as they couldn't fix the issue in the near future.
I did this and having spent so much time with Netgear support I thought I'd try and set up the port forwarding on my old router, the Netgear DG834G, to see if I could get it to work without intermittently dropping out.
I achieved this and it has since been working reliably for over a week now.
The fix was relatively simple as described below:
- Log into the admin funtion of the router via web browser.
- Give the SureSignal a static local IP address via the router LAN setup function.
- Open all inbound ports to the SureSignal's IP address via the router firewall rules setup, by default all outbound ports are open and all inbound ports are closed.
- Give everything, i.e. Router, SureSignal, PCs, etc a power reset and check that the router is correctly allocating the static IP address to the SureSignal, which can be done via the router admin console function that shows allocated IP addresses via a web browser
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