B20 - Birmingham

[Dayal]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

at home

have to stand outside my house to get signal even then it's intermittent 

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.

See profile

3) Does the issue occur if you try your SIM card in a different phone?

Yes

4) What errors are seen or heard when the issue occurs?

No network at all

cant connect calls/messages fail

5) Does this happen on 2G, 3G, 4G or all?

All

6) When did you first notice this issue?

Feb 2017

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

permanently poor

even your staff can't hear me on the phone

i need someone to contact me to resolve this

[BandOfBrothers]

Hi,

This is currently showing for your postcode. 

You can Register for Updates Here.

[Dayal]

They told me that work will take 17 days and I've been told that since May.

I've spoken to every department possible about compensation (as promised) for the issues they're facing and can't seem to get anywhere.  

Someone on vodafone Facebook page told me to post here.  I'm waiting for a competent person from Vodafone to supposedly make contact to try and resolve this.

[Alex]

@Dayal Your full postcode isn't on your profile, please add it here and make sure to click save at the bottom of the page. 

We can then take a closer look for you 🙂

[Dayal]

hi Alex

ive saved it now

thanks

[Alex]

@Dayal Thanks for letting me know. 

Your local serving site (78422) looks to be performing correctly. I can see that your area may be a little patchy for coverage, however you should still get a 2G, 3G and 4G connection. 

So we're able to look into this further, please contact us using the link the the private message I've sent.