BBM wont renew (suddenly not in price plan?)

[Kuzo]

Hello,

I recently topped up £10 on my blackberry curve 9300.

I have the vodafone Text & Web freebee active, and have received the confirmation text.

Usually i phone 40035 and pay the extra £5 for BBM services, but for the last 2 times, it says 'Sorry, the Blackberry Internet Service is not available on your price plan', or something similar.

This is getting annoying as i usually have to visit the local vodafone store 20 miles away to get this sorted every 30 days.

Any help appreciated

[Retired-Dave]

Hi kuzo,

We'll see if we can get this sorted for you. Just follow the steps in my PM.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Dave

[hancor2]

Having same issue, can you help please.

Thanks

[Retired-Andy]

Hi hancor2,

We certainly can. We’ll need to access your account so I’ve just sent you a PM.

You can find your PM inbox here. If you can’t access this link, please ensure that the box next to “Turn on private messages” is ticked on this page, and let us know if you need any further assistance.

If you can follow the details in the PM, we’ll be in touch as soon as we can.

Thanks

Andrew

[extremeGuy]

some one help me im strggling with same thing.

[Retired-PaulE]

Hi extremeGuy, 

We can take a look at this for you :smileywink:

I've sent you a PM with instructions on how to contact the team, follow these and we'll be in touch as soon as we can.

You can find your PM inbox here

Paul 

[Meggiemeg123]

This has happened to me to. Someone please help me x

[Retired-Andy]

Hi Meggiemeg123,

We can certainly look into this for you so will need access to your account.

You can see how to get in touch with us here.

Thanks

Andrew

[Vuvu]

Hi,

I'm having the same problem, when I try to call the number to get BBIS, it says it's not available on my price plan, but it worked fine just before I ran out.

Help please, thanks

[emmajayne_ibbes]

BBM wont renew (suddenly not in price plan?)   how can i get it working again