Billed double amount... No reason why

[daveyh444]

I have just checked my account to find that VF have charged me £62 in December for my phone last month, my plan is £32 PM. I have viewed my itemized usage and I haven't incurred any extra charges but it still says that I owed £62.

What is going on?

[BandOfBrothers]

Hello @daveyh444

Msy I ask if you've contacted Customer service on 191 or Live Chat as they have Account access. 

[AnnS]

Hi @daveyh444

The first thing to do is to check the dates you have been billed.  If you have recently changed your contract in any way, the most likely reason would be pro ratered charges to bring you in line with the billing date for your new contract.

If you have not changed your contract, you need to go through the itemised billing, this will give you something to go on and discuss with live chat or Customer Services.

[daveyh444]

As yet I haven't contacted CS or live chat , I have checked my bill carefully and I can assure you there is absolutely no reason I would get charged anything extra, let alone double: not phoned any premium rate numbers, gone over my data or sent any SMS.

[BandOfBrothers]

Ok fair enough. 

Plesse do then engage with Customer service for assistance and I wish you all the best with this.