Hello,
I've had BB Bold 9900 for a little over a year and everything worked fine, I had two email accounts setup on it. I just had the device replaced as the original had a problem. I got it back today and when I try to set up my email, I am only given the option to setup an Enterprise Email account, there is no option for internet email.
I spoke to someone in tech support earlier who didn't help resolve the problem. Some info:
- I am connected with 3G and the BB symbol, the device is registered with Blackberry as I received a 'Registration' email. I also got two network emails from a RIM address. Data Services are 'On' and network is vodafone UK.
- I added in APN settings which I found on this page. Doesn't appear to have made any difference.
- I tried to add myself on http://www.mobileemail.vodafone.net/ but I'm not able to do that through a browser on my laptop or on the Blackberry browser. Tells me to use the email account setup?
- I tried to delete any email related Service books but there doesn't appear to be any on the device.
Another (maybe unrelated) point is that I can't add my Blackberry ID, I get a message 'Unable to update BB ID account information while offline.'
Strikes me that there is something missing with my connections, I just don't know what. Any help would be greatly appreciated. Thanks.
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