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18-07-2014 05:31 PM
Towards the end of March I noticed I was no longer receiving SMS notifications of voicemails. For the past four months I've been trying to resolve this issue with Vodafone. When i put the microSIM from current Z10 into an old Bold I receive SMS notiifcations. I've spent ages on the phone to customer services being offered contradictory advice, been directed to take the phone to a Vodafone store - and on arrival told, "Its clearly a network issue. We can't do anything about it" - unistalled/reinstalled opearting system; experienced a remote install and exchanged endless emails with Network and Enterprise Technical Support who eventually told me it was a handset issue. When i first notified Vodafone of the issue I was still on a 12 month contract. When this expired i started a SIM only contract and was then told that either i could pay to have the phone repaired or an "Early update". Against my better judegment I took the latter option with a new Z10. This has exactly the same fault. Blackberry say they are aware of no software issues regarding voicemail SMS notifications. After 45 minutes + on the phone today I was offered a replacement Z10. My concern is that this will probably present the same problem.
18-08-2014 07:01 PM
Laura
My apology that I didn't explain the matter clearly. As directed by Vodafone Returns I took the handset + charger + headset et al to the shop. They said they could only accept the handset and returned to me the battery & backplate + the above items. These items were subsequently collected by a courier - driver from my home. I must admit I like your idea of it being "retuned".
19-08-2014 06:44 PM
Hi fishorchid2fish,
I think it's best we take a closer look at your account. If you've not alreday replied to Matt's message, please get in touch here.
Thanks,
Sukhi
20-08-2014 09:13 AM
Sukhi
Thank you for your message. I'm not sure whast you're referreing to re "Matt's email". The last email I recieved was from Johnson Samuel Customer Service Agent (eForum) on 9 August.
21-08-2014 12:33 PM
22-08-2014 07:11 PM
Hello Sarah
Case ref CS00016013840 - Voicemail alert issue (SS)
WRT165 [#7594925]
23-08-2014 04:04 PM