Blank Sim Card

[willie5094]

Trying to do a sim swap from standard size sim on old Nokia phone to Nano sim on iphone 5s, I ordered a sim card from Vodafone and done the swap online yesterday and it hasn't worked. Done an onloine chat to be told that I need a blank sim card which I could get from a Vodafone shop and not online, unfortunately I am 100 miles from nearest store. I contacted a friend who went into a Vodafone shop for me to get a blank sim card to be told Vodafone don't do blank sim cards anymore and you need to physically take the phone into a Vodafone shop to get it done.

Who  is right and who is wrong, please help.

[willie5094]

RESULT, contacted by Jordan in Social Media Comms who confirmed that a blank sim card will be posted out today by 1st class post. My question would be why this couldn't have happened on the 23rd Dec when I requested one, I think Vodafone CS needs to step up a gear or two and all be singing from the same hymn sheet.

Hope other people out there don't have this same problem now.

Thanks to evryone who helped with this, much appreciated.

[Annie_N]

Glad of that, and thanks for letting us know!

[BandOfBrothers]

You're welcome. 

I agree a request like this should be seamless. 

[willie5094]

Update: Received blank sim card today and now managed to transfer to new phone, very happy indeed, thanks to Jordan in Social Media Comms. Good luck to anyone out there endevouring to accomplish what we have, its been a long slog that should have been avoided. Thanks again to everyone for their help and advice, fab forum.

[Colleen]

@willie5094 Thanks very much for the feedback, I've passed this back to Jordan.

It's great to hear this has now been resolved for you. If there's anything we can help with in the future, please just let us know.