Broadband- I don't understand :(

[frindabelle]

Hi

I went into a Voda store  and brought Voda broadband, I didn't get an email in 48hrs so I rang cust services on tuesday in any case as I had a feeling something wasn't right. Only to be told the order had been rejected by Openreach? Well I was with Virgin media so that confused me. The rep said 'oh we can't use virgin lines' (which I should have been told that in the shop)

I said to the rep ok I'll have to have a new line, he then re-set the order for me which means I'm going to be sent another router but I am acutally STILL none the wiser of when I acutally get connected? I really am confused! 

[BandOfBrothers]

Hi.

Yes there is some small print when it concerns moving from Virgin media which should have been pointed out. 

Switching service: There’s no need to contact your current supplier unless it’s Virgin Media – we’ll do it for you. If you’re a Virgin Media customer, you need to contact them using this letter (PDF: 115KB) to let them know you’re leaving. Remember to check for any early termination fees before you switch.

If this was my situation I'd check any spam emsil in boxes and if nithing ring them. 

Looking to join us?

08080 044 848
(free from all UK landlines and mobiles)

Lines are open between 8am and 8pm, seven days a week

Got a question?

08080 034 515
(free from all UK landlines and mobiles)

Lines are open between 8am and 11pm, seven days a week

[frindabelle]

My account with Virgin is already cancelled and disconnected. 

This is really making me cross now, I still haven't heard a thing from Vodafone, I've got a router sat waiting to be run and set up. 

I joined vodafone broadband as I have 2 mobile contracts with no issue. I do not understand the problem. 

In Store I was told no problems at all, can have the unlimted 38 and in 48hrs I'll get an email to set up the internet. 

Nothing....

Then I ring to be told the order was rejected by openreach (was never told) and I am told this time I can only have standard 17 and a new order was set up,  thats fine but I am so confused. Have I got an account or not? have I got a new line going in? I am completely in the dark.

Really really annoyed at the lack of contact. 

[Anonymous]

The only thing I can think of is that there are no lines available in your area, and openreach rejected it. Either that or they just messed up.

Being on virgin media makes no difference and can't be the reason they reject it as I am still active on virgin media and got broadband with vodafone without issue.

[Rahim]

@frindabelle Our Broadband team will be able to clarify what's going on with your order. 

Kindly call the team on 08080 034 515 or speak to us via Live Chat.