DG10 - Moffat

[Derek49]

MOFFAT, DUMFRIESSHIRE, DG10 9JU- NO COVERAGE YET AGAIN. 

YET AGAIN, THERE IS NO COVERAGE  IN THE DG10 9JU POSTCODE-THAT IS BALLPLAY ROAD AREA OF MOFFAT, DUMFRIESSHIRE. THIS IS THE CASE ELSEWHERE IN MOFFAT. THIS  SORT OF THING IS HAPPENING FAR TOO OFTEN.

CAN SOMEONE TRY AND SORT THIS FAULT. THIS SORT OF THING IS HAPPENING FAR TOO OFTEN.

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? NO

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here. DG10 9JU.

3) Does the issue occur if you try your SIM card in a different phone?YES

4) What errors are seen or heard when the issue occurs? SAYS LIMITED SERVICE

5) Does this happen on 2G, 3G, 4G or all? ALL

6) When did you first notice this issue? 14.50, WHEN I WENT TO USE THE PHONE. I’VE NO IDEA HOW LONG THERE HAS BEEN NO COVERAGE.

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? PERMANENT.

TRY AND SORT THIS OUT PROPERLY THIS TIME. THIS IS A RURAL AREA, AND THERE ARE MANY ELDERLY AND DISABLED PEOPLE WHO RELY ON A  VODAFONE MOBILE.

[Tash]

@Derek49 We've replied to your post here.

[Derek49]

MOFFAT, DUMFRIESSHIRE, DG10 9JU- NO COVERAGE YET AGAIN DAY 2. 

YET AGAIN, THERE IS NO COVERAGE  IN THE DG10 9JU POSTCODE-THAT IS BALLPLAY ROAD AREA OF MOFFAT, DUMFRIESSHIRE. THIS IS THE CASE ELSEWHERE IN MOFFAT. THIS  SORT OF THING IS HAPPENING FAR TOO OFTEN. THIS IS THE THIRD TIME I’VE BEEN ASKED TO FILL IN THIS FORM, AFTER RUNNING THROUGH THE CHECK, BUT STILL NOTHING. 

CAN SOMEONE TRY AND SORT THIS FAULT. THIS SORT OF THING IS HAPPENING FAR TOO OFTEN.

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? NO

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here. DG10 9JU.

3) Does the issue occur if you try your SIM card in a different phone?YES

4) What errors are seen or heard when the issue occurs? SAYS LIMITED SERVICE

5) Does this happen on 2G, 3G, 4G or all? ALL

6) When did you first notice this issue? 14.50, WHEN I WENT TO USE THE PHONE. I’VE NO IDEA HOW LONG THERE HAS BEEN NO COVERAGE.

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? PERMANENT.

TRY AND SORT THIS OUT PROPERLY THIS TIME. THIS IS A RURAL AREA, AND THERE ARE MANY ELDERLY AND DISABLED PEOPLE WHO RELY ON A  VODAFONE MOBILE.

[Derek49]

MOFFAT, DUMFRIESSHIRE, DG10 9JU- NO COVERAGE YET AGAIN PART 3. 

YET AGAIN, THERE IS NO COVERAGE  IN THE DG10 9JU POSTCODE-THAT IS BALLPLAY ROAD AREA OF MOFFAT, DUMFRIESSHIRE. THIS IS THE CASE ELSEWHERE IN MOFFAT. THE SIGNAL BRIEFLY RETURNED BUT HAS GONE OFF AGAIN. THIS  SORT OF THING IS HAPPENING FAR TOO OFTEN. CAN SOMEONE TRY AND SORT THIS FAULT OUT ONCE AND FOR ALL. 

FURTHERMORE CAN I HAVE THE NAME, ADDRESS AND TITLE OF SOMEONE AT YOUR HEAD OFFICE I CAN COMPLAIN FORMALLY TO. 

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? NO

2) What is the full postcode of where the issue occurs? If you don't want this showing on the Community, add it to your profile here. DG10 9JU.

3) Does the issue occur if you try your SIM card in a different phone?YES

4) What errors are seen or heard when the issue occurs? SAYS LIMITED SERVICE

5) Does this happen on 2G, 3G, 4G or all? ALL

6) When did you first notice this issue? 14.50, WHEN I WENT TO USE THE PHONE. I’VE NO IDEA HOW LONG THERE HAS BEEN NO COVERAGE.

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? PERMANENT.

TRY AND SORT THIS OUT PROPERLY THIS TIME. THIS IS A RURAL AREA, AND THERE ARE MANY ELDERLY AND DISABLED PEOPLE WHO RELY ON A  VODAFONE MOBILE.

[Tash]

@Derek49 We've responded to your post regarding this here.

Please follow the advice provided, and if you're still having issues please respond to @Jenny's post.