Delayed delivery on upgrade

[matrix1]

Hi, Please can someone help/ advise. i upgraded to the Samsung S5 in Blue.This was last Tuesday. I was advised phone would be delivered by Thursday. Then advised Monday. Then Thursday agian, only to be told that there is now a further delay. On top of this, the text notifications I'm receiving say that Voda would like to apologise for the delay in delivering my Iphone? Please can someone help. 

[Sukhi]

Hi matrix1,

If you get in touch here we'll take a closer look at this for you.

We aim to reply to emails within 48 hours. For an instant response, please try Live help.

Thanks,

Sukhi

[matrix1]

Thanks Sukhi. But I've already responded to the same request by Matt-B. Although no response as yet and have now also had another text saying there is a further 10 days delay.:manmad:

[Retired-Matt_B]

Hi matrix1,

We've got your email and we'll be responding shortly.

Thanks, 

Matt B

[annie1806]

I have exactly the same problem. I ordered the samsung galaxy s5 in blue on the same date and keep getting the message delaying delivery. Every time I try to find out what's happening I get fobbed off, on live chat and by phone. Its getting really annoying now.

[AJLark]

Me also - upgraded to iPhone 5S 32GB in Silver on 29th Sept and was told it would be here Wednesday - received text Tuesday saying 3 day delay, then another with another 3 day delay, today received another saying a 4 day delay..........

[Ben_H]

Hi @annie1806 and @AJLark ,

Apologies if your delivery estimates have slipped.

You can keep up to date with progress here. We'll let you know as soon as your phones have come into stock and been dispatched.

Thanks,

Ben

[AJLark]

Hi Ben

Thank you for this - tracking is not the problem! The problem was I was initially told the phone would be with me in 48 hours - 10 days later still no phone and still no indication as to when it might be - surely upgrades shouldnt be offered and sorted if the goods arent in stock?  

[annie1806]

I agree. I was initially told it would be 3 days. I went into shop today to be told there was an issue with the blue handset. If I knew that, I would never have ordered that one and now I see it isn't even available to order. I keep getting fobbed off with the track your order web page but this doesn't answer if there is a supply problem and if so how long it'll be.

[AJLark]

In fact when I rang customer services on Friday 3rd to ask how long it would be, she looked at other phones and I was told there were no iPhone 6's or 6+'s, no iphone 5S 32 gb in grey, silver or gold or 5S 16gb in silver or gold - all they had was 5S 16 gb in grey.........