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Deregister Suresignal

fidelity
2: Seeker
2: Seeker

‎19-01-2017 12:16 PM

Hi I have two suresignals which I would like to deregister. My company has chnaged suppliers and so we no longer have an account with vodafone. Can you confirm I proceed?

0 Thanks
4 REPLIES 4

BandOfBrothers
17: Community Champion
17: Community Champion

‎19-01-2017 12:59 PM

Hi.

As there is no account access you'll need to ask the original owner to contact Vodafone Customer Services on 191 or Live Chat to de register them. 

 

This is to protect the security of the sure signal. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

fidelity
2: Seeker
2: Seeker
In response to BandOfBrothers

‎19-01-2017 01:38 PM

I am the original owner, so do I do it or any new owner?

BandOfBrothers
17: Community Champion
17: Community Champion
In response to fidelity

‎19-01-2017 02:00 PM

Ok. 

 

:Smiling:

 

Then you will need to speak with Customer service to de register the sure signal before anyone else can register to it. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

Nabs
17: Community Champion
17: Community Champion
In response to fidelity

‎20-01-2017 12:07 PM

@fidelity If you are no longer using the Sure Signals you will need to de-register them. If you contact Live Chat and provide them with the serial numbers they will be able to do this for you.

 

If you plan on selling on the device make sure and do it quickly as they may be permanently disabled after 6 months of non-use.