I had been a pay monthly Talkmobile customer for many years without the slightest problem. I have two phones, both on separate contracts, each on a cheap £7.50 per month plan.
Upgrade was due so I applied for an upgrade. I was offered the first phone on a £19 per month contract, reduced to £9.50 per month for the 24 month contract. I wanted to upgrade the second phone to a £17 per month plan, again discounted to £8.50 a month. The second upgrade was refused until I make 3 payments on the first phone plan. I was told that it was because I had gone over the £35 per month limit for new accounts. £19 + £17 was indeed over £35 but I the plan was offered to me at £9.50 per month then £8.50 per month for the second phone. A total of £18 per month. Just £3 more than I had been paying TalkMobile for several years.
The new phone for the first contract arrived as did the letter settng out the plan. I inserted the SIM supplied and waited for the port from Talkmobile to take effect. I had requested and recieved the PAC. Waited for 24 hours as suggested. Turned phone off and on every day and tried to connect to the Vodafone network after scanning.
I have now had the first phone for 7 days. Still no service.
Several calls to Vodafone. Still no service. I was asked to tell them the SIM number as printed on the SIM itself. I did this and they still the SIM number isn't valid.
Ten days after moving and porting from Talkmobile and I have one phone still not in service. Talkmobile disconnected. No upgrade on the second phone despite having kept my Talkmobile account up to date for many years
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