Error 631

[sjpateys]

I am having a persistent problem with my connection disconnecting at random intervals. I usually receive the RAS 631 error (but not always). I have become aware that I am on the edge of a good signal area and this can cause various problems so this is probably the case here.

I am somewhat angry that the shop who sold me the modem did not suggest I use a different network, as they knew after performing the coverage check that I was likely to have problems surely?

My postcode is NE63 9LW. I am using VMB ver 10.1 on a K3565 dongle.

Thanks

SP

[Retired-Dave]

Hi sjpateys, welcome to the eForum!

The error code RAS 631 is not caused by the local coverage. The code refers to the assigned port disconnecting unexpectedly prior to authentication, which means this is happening at the PC level and not the modem-network interface.

There's no actual failure involved, and the error is simply the application announcing that it did not expect the disconnection to have occurred. There's nothing to prevent you from reconnecting again.

The cause of this is not in the dongle or the VMC, but if this is occurring frequently then this may indicate a fault with the port or the PC itself.

Dave

eForum Team

[superstylek]

Hi

"...The cause of this is not in the dongle or the VMC, but if this is occurring frequently then this may indicate a fault with the port or the PC itself..."

Im not sure if that is 100% correct. 

I'm getting the same error on a K3770 modem on THREE different pc's. I wasnt getting this error on ANY of the machines the day before?

So surely it cant be a pc error? I may be mistaken.

[Retired-Wayne]

Hi superstylek and welcome to the eForum

Thanks for your post here.

I actually agree with you, in that it could be the signal causing the issue. If the signal drops out, the port will disconnect and the computer will report that the port has disconnected. The computer isn’t going to know that it disconnected because the connection broke down due to the signal. However, we’re not going to know this for sure.

The best thing to do would be to pop into a local store (Or anywhere you know that has excellent coverage (preferably 3G)) and test this. If it drops out like before then it would appear that you have a fault with your device. If it doesn’t you know its due to your varying signal levels at your home location.

Thanks

Wayne

eForum Team

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[BB]

This worked for me:

In the ribbon on the top of the Vodaphone box, go into 'Priorities'.

Click the arrow on Mobile connections  to show the conections available.

Select each connection (probably called 'Vodaphone UK Custom 1, 2 etc,' and delete; it won't let you delete the last connection.

Click n the 'Settings' button of the last remaining connection and a new pane appears.

On the new pane, select the middle folder.

If you see the word SMART, delete it and replace with ppbundle.internet

Don't know why this works or what caused the problem in the first place, but this solution was provided to me by Vodaphone and works yet still not easily found in the forum answers.