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Solution

Flashing red, solid Amber

nmit
4: Newbie

‎20-01-2013 09:03 AM

I have the same problem as others have reported with the VSS that comes with integrated plug&outlet.  My VSS worked fine from 3rd January to yesterday morning....nothing has changed on the configuration at all in the house.   I have powered the router and VSS down, waited, and powered up, and also reset the VSS as others have been requested to do....still down.   I have a flashing red power light, and a solid amber directly next to it.

 

Serial Number *40124138088

Status active

 

Location Postcode 

 

Date of registration 03/01/2013 15:16:38

 

tracert shows
  1     2 ms     1 ms     2 ms  192.168.0.1
  2    31 ms    30 ms    30 ms  ar2.bs.as8419.net [217.72.167.142]
  3    30 ms    32 ms    32 ms  gi3-3.cr1.bs.hotchilli.net [217.72.167.221]
  4    30 ms    32 ms    31 ms  gi5-2.cr1.th.as8419.net [217.72.167.165]
  5    33 ms    33 ms    34 ms  LDNGW1.arcor-ip.net [195.66.224.209]
  6    32 ms    32 ms    31 ms  85.205.116.10
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out. with continual timeouts thereafter.

Static IP address is 195.248.118.55

Firewall ports etc are set as per suggestions in other forum postings although it has worked up to now and I confirm nothing has changed on the router configuration.

  

Any ideas ?

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1 REPLY 1

Jenny
Moderator (Retired)
Moderator (Retired)

‎22-01-2013 09:52 AM

Hi nmit.

 

Welcome to the forum! :Smiling:

 

I’ve checked your serial number and everything looks ok and this last connected last night at 21.57.

 

Is this all working ok again for you now? If not, please get back to me with the following and we can look into this further:

 

Please restart your VSS. If the symptoms continue please add the following details to this thread:


Your speed test results from here.
Your ping test results from here.
Your external IP address from here.

Your Sure Signal serial number:

The results of a traceroute.

 

VSS Traceroute command

On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

 

On a Mac:

Open Terminal (Applications, Utilities)

Type 'traceroute 212.183.133.177'

Enter

 

This will help us get the quickest possible resolution for you.

 

Thanks,

 

Jenny

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