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Freebie Texts not renewed after top up

2: Seeker

I topped up my account a few days ago but my freebie texts haven't renewed yet - this usually happens straight away.

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1 REPLY
17: Community Champion

Does this both show in your myvodafone online and myvodafone app. 

 

Sometimes their can can be a slight delay in the account updating but I'd expect it to be showing by now. 

 

You may be better served using live chat from a computer and or telephone customers support via 191 at 25p per call if connected to an agent.

 

Their is no account access via the eforum. 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

 

Samsung Gear s3 Frontier Watch.

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