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I topped up my account a few days ago but my freebie texts haven't renewed yet - this usually happens straight away.
Does this both show in your myvodafone online and myvodafone app.
Sometimes their can can be a slight delay in the account updating but I'd expect it to be showing by now.
You may be better served using live chat from a computer and or telephone customers support via 191 at 25p per call if connected to an agent.
Their is no account access via the eforum.
Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.
Samsung Gear s3 Frontier Watch.