Galaxy S6 edge plus isn't connecting

[wingco1]

Just upgraded to a Galaxy S6 edge plus, but it doesn't connect to my sure signal. The SSv2 is working fine with a different phone. The Galaxy S6 edge plus is working fine on the VF Network. We don't have 4g in my area, so rel on the SS for a good 3g signal.

Any help greatly appreciated.

[BandOfBrothers]

Hi

Perhaps look at these FAQs  

https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/NEW-location-for-the-Vodafone-Sure-Signal-manage...

[wingco1]

Thanks for the links. I set the phone to 3g only, but no difference. The phone is registered on SS as owner. I'll try de registering the SS leave it for 24 hours and see if this cures it.

[BandOfBrothers]

Hi

You're Welcome. 

Their has has been a few posts recently highlighting some hiccups when a person has upgraded etc. 

Hope all goes ok for you. 

[wingco1 · Accepted solution]

Deregistered the SS and pulled the plug. Left it for around 3.5 hours  reregistered it and problem solved.