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09-09-2017 08:48 PM
I have a htc magic and I just got it out of my pocket and the screen came up saying :
sapphire pvt 32b ship s-on g hboot-1.33.0007 (sapp10000) cpld-10 radio-2.22.19.26i Jul 31 2009,15:49:25 HBOOT <back> fastboot mode
I have tried everything, it's just stuck on this screen! Please help!! Thankyou in advance
10-09-2017 07:27 AM
Hi @Lauren5689
Can you elaborate as to what you've tried thus far please ?
If this was my situation if a soft reboot by turning the phone Off and On didn't work I'd then try a Hard Reset by turning the phone Off and following the instructions in this link > htc-magic-hard-reset.
If no help then perhaps Htc Customer Services can help on 0845 890 0079
09:00 - 18:00 (Mon - Fri).
If the phone was supplied by Vodafone then any Vodafone Highstreet Store can arrange to send it off if they can't remedy the issue instore. Take time and date stamped pictures of the phone to support its aesthetic condition and one of it turned on and one of any visible water sensor.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
10-09-2017 09:09 AM
It's like my phone won't even turn on, every time I go to turn it on it comes up with that hboot thing, it won't let me click anything! I've tried taking the battery out and putting it back in but that screen just comes back up?
Its like it's saying 'press back to fast boot' but when I press the back button nothing happens
10-09-2017 09:47 AM
Have you tried pulling the battery and then reinserting it but don't turn it on but instead try the hard Reset avenue i referred to earlier ?
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.