Headphone jack Sony Z3 Compact

[summerdayz]

I have had my phone from Sony (via Vodafone) for less than three months but already it seems the headphone jack is broken. I have tried turning the phone off and on and have tried various different sets of earphones  but I am getting intermittent noise (having to wiggle the headphone wire) it's such a pain.

Am I covered on either Vodafone or Sony warranty please? its a two year contract and i cant have two year of this....

If not does anyone have any resolutions? no doubt sendign to Vodafone will cost a fortune!

Thanks

[BandOfBrothers]

Hi,

Check the port for dust or lint. 

I assume you've not not dropped it nor has water got into it. 

 If it is Hardware related I would suggest choosing the manufacturers Uk Support site to contact. 

http://support.sonymobile.com/gb/contactUs/

They know their hardware and software better than a repair centre. 

They apply a 24 month warranty. 

[summerdayz]

Thanks for your reply, no not sropped at all or been in water, its always in a case anyway.

Now e mailing Sony for an update etc.

Thank you very much for your help.

[BandOfBrothers]

You're welcome and I hope this goes ok for you.  

[podycust]

Hi had some problem with mine. it is covered just take into a vodafone store to get it repaired.

[summerdayz]

Really?

How did they help you? as I ahve been to two Vodafone stores who have not helped!

[hrym]

Did you ask them to send the device for repair?