1
Ask
2
Reply
3
Solution
IanJ999
Hi - I cannot provide a solution - but am posting this to let you know you are not alone, I have the very same problem with my PAYG dongle delivered today. I tried registering for an account via using e-mail address, but still not able to top up since I always need to receive the 6 digit code which is never received. Even tried to use the SIM in an ordinary phone to receive the SMS - no joy either!
Exactly the same here, really does need sorting out, wait till you both try to remove content control
.png "Moderator (Retired)"){kind=icon}
Hi All
Indeed I do agree that it is something that needs to be implemented into the modem software (sms functionality), however there is a workaround that requires you to have a mobile phone.
You'd need to access another computer connected to the internet (even in an internet cafe), take the modem sim card and put it in a mobile phone, then got to register online with the other computer. The sms should arrive on the phone and you can use the code within it to confirm your online registration.
You'll only need to do this once,
Reidar
eForum Team
Indeed I do agree that it is something that needs to be implemented into the modem software (sms functionality), however there is a workaround that requires you to have a mobile phone.
You'd need to access another computer connected to the internet (even in an internet cafe), take the modem sim card and put it in a mobile phone, then got to register online with the other computer. The sms should arrive on the phone and you can use the code within it to confirm your online registration.
You'll only need to do this once,
Reidar
eForum Team
Hi All
Indeed I do agree that it is something that needs to be implemented into the modem software (sms functionality), however there is a workaround that requires you to have a mobile phone.
You'd need to access another computer connected to the internet (even in an internet cafe), take the modem sim card and put it in a mobile phone, then got to register online with the other computer. The sms should arrive on the phone and you can use the code within it to confirm your online registration.
You'll only need to do this once,
Reidar
eForum Team
Hi Reidar
Already tried that, but the phone reports that sms on the sim is unsupported ?.
Hi Guys,
We are aware that there is an issue and a fault has already been raised on this. With the PAYG Mobile broadband the SIM does come disabled from the SMS service and we have raised to the online team the difficulties customers have been having with this issue.
As a workaround so you are able to top up using a credit or debit card we will send you all out a email to your registered addresses all you need to do is reply with the requested details and we will be able to arrange registering your accounts.
Thanks for your patience in this matter and we get this issue resolved as soon as possible.
David
eForum Team
We are aware that there is an issue and a fault has already been raised on this. With the PAYG Mobile broadband the SIM does come disabled from the SMS service and we have raised to the online team the difficulties customers have been having with this issue.
As a workaround so you are able to top up using a credit or debit card we will send you all out a email to your registered addresses all you need to do is reply with the requested details and we will be able to arrange registering your accounts.
Thanks for your patience in this matter and we get this issue resolved as soon as possible.
David
eForum Team
