I've found that to hear the phone properly, you have to reset the volume after every incoming call. Looking around at other sites, this is a well known software fault that was identified in early 2013. It can be rectified with a firmware update. However unless you use a genuine Vodafone update (which doesn't exist) the warranty on the handset is void,
Vodafone tech team constantly use vague and none commitment fob off excuses that they cant release any details of planned firmware updates because this is dealt with by another department (pass the book). You are therefore expected to be stupid enough to believe that over 12 months after the fault was identified and rectified by others, Vodafone may or nay not be working on a solution.
In essence they are not interested, they have you signed up for a 2 year contract. The only interest they will show will be when they want you to renew your contract at which point they will be full of apologies and expect you to believe that this is not their usual level of customer service and assure that it wont happen again.
If you look at the difference in the monthly cost you are paying for your contract with handset compared with what you would have paid on a Sim only contract, over 24 months you will have paid Vodafone a substantial amount of money for none existent after sales support.
I have been with Vodafone for over 10 years, sadly at the end of this contract I will have paid a considerable amount of money for the privilege of of owning a handset not fit for purpose and a service level of the sort you would expect from a fly by night market trader. Needless to say I will not be renewing my contract.
