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23-01-2016 09:35 PM
23-01-2016 09:42 PM
Hi @15roberb
May I ask how long you've owned the handset ?
I agree it's frustrating when a phone has issues.
Sometimes turning the phone Off and On helps to soft reboot it.
I asked how long as Vodafone apply a 24 month manufacturers warranty with their phones. Unfortunately although I understand your actions ,if you've caused damage to the casing Vodafone may not carry out work now free of charge as such damage can also cause damage to the internals.
Sometimes after a firmware update update or if the phone is glitching a Factory Reset carried out via the phones settings or a Hard Reset carried out usually by a set of button presses can help with a phone that's glitching.
As both options wipe the phone of saved data as it takes it back to the most recent firmware update its recommend to perform a back up beforehand to preserve your data.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.