Incompetence

[quotethepigeon]

So , April 2016 . I came to the end of a data contract for a tablet . I had this cancelled but turns out a few months later I was still paying for this ....

Some angry chat later and it gets cancelled AGAIN ! Well roll on to present day and after 2 confirmation/cancellations I'm STILL paying for this! A whole year!

As it stands I'm already getting a special offer as Vodafone "valued me as a loyal customer" .... Where do I stand!? Can I take legal action or demand compensation because to be honest just getting my wasted money back isn't enough any more. Any advice would be appreciated.

Thank you.

[BandOfBrothers]

Hi @quotethepigeon

Best advice I can offer is to let the Social Media Team will here catch up with your post and engage with you. 

[Jenny]

@quotethepigeon - I’m sorry to hear what’s happened. Don’t worry, we’ll get this sorted for you. 

So we can look into everything further, I’ve sent you a private message with instructions on how to get in touch.