I have had a vodafone account for 4 years. Over that time this has grown from just me having a single line on my account, to having 3 phone lines (for myself, hubby & our teenage son) and 1 mobile internet ipad line.
At the beginning of this year I noticed that incorrect owed amounts were being recorded on my credit file, when I was paying the full bill amount each month!
It is now showing that I owe you over one thousand pounds, when all I actually currently owe is £125 (current bill amount)
I have actually emailed in about this on a few occassions and was assured this would all be put right.
But it still hasn't been and it is affecting my credit rating! And that is just VERY unfair and actually against the rules your ombudsman sets for you.
I am giving you this last opportunity to put this right for me, before I report you to your ombudsman. Where I will not only be requesting they make you correct my credit file, but I will also be seeking damages for the distress caused to myself and my husband, who are currently unable to get a mortgage because of this highly inaccurate information!
I did raise a dispute with the credit file people themselves, but on contacting you on my behalf, you quite happily informed them that you weren't changing a thing, as what you have recorded against me is correct!
LIES!!
Get this sorted,as it is very very unfair!
I shall be cancelling ALL FOUR of my contracts with yourselves when they run out. I shall be taking my £165 a month business elsewhere!
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