Information please

[susan_29]

Hello, I made an online order four days ago, I get a message telling you immediately receive an email with an update and so far I have not heard if I send the phone or not, or anything, but that if I already deducted from my bank money. I wonder if this delay is normal, or if someone knows how much I have to wait. or in any case as I cancel my order and get my money back. Thank you

[BandOfBrothers]

Hi,

Vodafone would email you on despatch of the phone if everything's been passed. Check any spam in boxes please. With this email you'll be able to track it for delivery. 

Please take into account we are on a Weekend and Bank Holiday which can delay things a little. 

How-do-I-track-my-order.

You'll possibly find the money hasn't been taken from your bank account but held instead until it's been despatched. 

Live Chat or Customer service will be able to help further.