Internet light flashing intermittently or not at all

[Djmincho]

Hello,

I have been really struggling with my sure signal box.

I have a version 3 now, as my version 2 decided to pack up.

The version 3 is intermittent at best and regularly drops calls from when I first installed it, and we have had almost every sequence of lights showing the box isn't working. Now it is just not connecting at all with the internet light slowly flashing and the power light solid on. It has been like this for at least two or more weeks.

I have tried to reset the box (even after 30 seconds) and nothing has happened. So, I now have two Vodafone phones which I can't use and it is really annoying. Please can you help me,

Attached is the result of my speed test:

[URL=http://www.speedtest.net/my-result/3210229320][IMG]http://www.speedtest.net/result/3210229320.png[/I...

I realise this is quite slow?

Please can you help me.

Thanks

Ben

[Retired-Simon]

Hi Djmincho

Thanks for your post.

The links don’t work so I can’t see what your speed and ping tests are.

So that we can help further, please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Simon