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Hi Graham,
Firstly, a very warm welcome to the eForum Family, it's always great to see new faces on here
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Hmmm, this does sound like a rather frustrating issue, there's certainly some kind of conflict occurring, luckily I'm positive that it can be fixed.
In order to fix this issue you'll effectively need to remove all Vodafone software, drivers and connections and then effectively start again from scratch. I notice that you've already removed VMC, I'd also recommend checking for any software that may have been installed by the German modem.
Once you've checked this you'll need to remove all of the device drivers from device manager the ones you need to remove are under CD/DVD, Ports, Modems and then the USB mass storage and USB composite in Universal Serial Bus Controllers. Finally, I'd advise removing the Vodafone connection by going to the Control Panel and then Network and Sharing Centre, simply delete the VMC dialup connection. Simply restart the PC and then try the modem again.
Let me know how you get on with that.
George
eForum Team
Firstly, a very warm welcome to the eForum Family, it's always great to see new faces on here
.Hmmm, this does sound like a rather frustrating issue, there's certainly some kind of conflict occurring, luckily I'm positive that it can be fixed
. In order to fix this issue you'll effectively need to remove all Vodafone software, drivers and connections and then effectively start again from scratch. I notice that you've already removed VMC, I'd also recommend checking for any software that may have been installed by the German modem.
Once you've checked this you'll need to remove all of the device drivers from device manager the ones you need to remove are under CD/DVD, Ports, Modems and then the USB mass storage and USB composite in Universal Serial Bus Controllers. Finally, I'd advise removing the Vodafone connection by going to the Control Panel and then Network and Sharing Centre, simply delete the VMC dialup connection. Simply restart the PC and then try the modem again.
Let me know how you get on with that
.George
eForum Team
Hi Graham
Curious indeed !!!!!
Can you please try downloading the full VMC version from the Vodafone Business Site, (I've linked to it).
having done that please can you do the following:
1. Unplug modem
2, Control panel (via Start)
3. Phone and Modems
4. Modems
5. Advanced tab
6. Remove any instances of Huwei or Globetrotter references
7. Ok, and exit
8. restart computer then insert modem again
Please let me know how you get on.
Thanks
Reidar
eForum Team
Curious indeed !!!!!
Can you please try downloading the full VMC version from the Vodafone Business Site, (I've linked to it).
having done that please can you do the following:
1. Unplug modem
2, Control panel (via Start)
3. Phone and Modems
4. Modems
5. Advanced tab
6. Remove any instances of Huwei or Globetrotter references
7. Ok, and exit
8. restart computer then insert modem again
Please let me know how you get on.
Thanks
Reidar
eForum Team
Hi Graham D,
This does sound unfortunate, and as we're not Microsoft Accredited, I'm hesitant to suggest beyond what you've already investigated. The two things I would suggest are firstly:
- try the modem in another computer. If it's faulty, we can get this repaired.
- At your own risk look at your Services (run > services) to see if the obvious have been disabled - telephony, remote routing access manager, and networking are the big three I find are disabled randomly. They should all be set to ENABLED, but be sure to have a system restore point setup, just in case.
Beyond this, I'm afraid I'm not sure what else to suggest - perhaps enlisting the help of a computer specialist for a hands-on diagnosis might be the way out of this. Please keep us updated as any info you can provide might be spotted by another forum user who has experienced this type of issue before.
Daz
eForum Team
This does sound unfortunate, and as we're not Microsoft Accredited, I'm hesitant to suggest beyond what you've already investigated. The two things I would suggest are firstly:
- try the modem in another computer. If it's faulty, we can get this repaired.
- At your own risk look at your Services (run > services) to see if the obvious have been disabled - telephony, remote routing access manager, and networking are the big three I find are disabled randomly. They should all be set to ENABLED, but be sure to have a system restore point setup, just in case.
Beyond this, I'm afraid I'm not sure what else to suggest - perhaps enlisting the help of a computer specialist for a hands-on diagnosis might be the way out of this. Please keep us updated as any info you can provide might be spotted by another forum user who has experienced this type of issue before.
Daz
eForum Team
I tried installing the modem on another laptop - it worked fine, first time. Unfortunately that is a very old laptop with zero battery life so not very helpful to have 3g broadband on it!
I looked at the services you mentioned and they all seem to be running, so this does not seem to be the answer either.
Does VMC (and my prepay account) work with any other modem that I could purchase somehow? (I suspect that the problem is specific to the K3565 model) Or would "unbranding" the modem and using it with another front end potentially get it working?
All I want is to be able to surf the net when I'm out and about! :angry: Doesn't seem much to ask given it was working fine three weeks ago and all I have done is try to install a second Vodafone modem...
Graham
Unfortunately I believe we only have the one model of this type of Top Up and Go modem, and all the others are configured for different access points and network settings, so would be a bit of a hassle.
Is there any chance you have a System Restore point on your PC from before the German modem was installed that you can roll back to?
Jon
eForum Team
