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K3565R USB modem not recognised

afowell
Not applicable

‎15-03-2010 03:41 PM

I've recently purchased a TopUp and Go K3565R Mobile Broadband stick which isn't recognised by my Sony Vaio laptop running Windows XP (SP2). Have tried all the troubleshoot items in the packet insert with no success. The device is listed in the manage devices tab, but 'no device found' in the main window. Any suggestions?
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1 REPLY 1

Retired-BenJ
Moderator (Retired)
Moderator (Retired)

‎15-03-2010 04:24 PM

Hi ajf2.

Hmm initially my thoughts would be to update to SP3 (using a 3rd party internet connection)

If you can check your dial up networking:


  • Start.
  • Control panel.
  • Network connections.
  • Can you see if there is a dial up listed there? What error does this give if you connect it?

Another suggestion would be to download the latest version of the software 9.4.6 from our business website and try that.

If you could let me know how you get on with this.

All the best
BenJ_Vodafone
eForum Team

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