LL53 - Edern/Morfa Nefyn/Nefyn

[dap1001]

Post Title: 'First half of post code - Area' e.g. ST1 – Stoke-on-Trent 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? There is no signal within a 3 mile radius albeit for a short stretch of the nearby coast where I can get a signal from Anglesey 2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the eForum, add it to your profile here. LL536JA 3) Does the issue occur if you try your SIM card in a different phone? Issue concerns both our mobile phones, unable to swap SIM cards as they are different sizes 4) What errors are seen or heard when the issue occurs? Complete loss of signal/service 5) Does this happen on 2G, 3G, 4G or all? ALL 6) When did you first notice this issue? Yesterday after returning from Porthmadog where the phone was working 7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? Appears to be permenent except for a few minutes last evening.

[Rahim]

@dap1001 We're currently doing some work in your area to improve calls, texts and data. 

We're expecting to have things back to normal by 24 November 2016 at 6pm. 

Please note in some cases it can take an additional 24 hours for the network to stabalise after work has been completed. 

Apologies if you notice any disruption. 

[Deedees1966]

I live LL538PA LLangwnadl.  3 of us in my house hold have not had a signal since 19th Dec 2017. We have been promised numerous times that the fault would be fixed by 22nd Dec I get am email saying the fault would be fixed within 24-72 hr. 72 hours is 6 days. That takes us up to 28th Dec. It is now 3rd Jan 2018. This really is not good enough. My husbands phone was locked in to Vodafone. We have had the unlocking code from you and it is now unlocked. He is going over to EE. I am also thinking of going over to Plusnet. There are numerous people in my village that have no signal. So when are you going to fix this problem. We have gone from Llangwnadl to Morfa Nefyn. The signal is hit and miss all the way. We are not happy.

[Alex]

@Deedees1966 I've replied to your other post here.