Hello,
This is now the 6th attempt to contact someone at Vodafone to deal with this issue -- previous chats online via the customer help portal and phone calls to customer care have not fixed the problem, and Vodafone's twitter account said I should post the problem here.
It's a simple problem, although I have to explain it several times when contacting customer care.
...I am a contract customer.
...I have sucessfully been using the Wi-Fi service on the London Underground since it was introduced.
...Two weeks ago I was locked out and unable to get back in despite using the correct username/password.
...I logged into myVodafone website to check details, and suddenly the (same) login credentials started being accepted on the Wi-Fi service again.
...However, now when I log in to the Wi-Fi service, it says I am a prepay customer and cannot use the service.
My request is a simple one -- tell the wi-fi service that I am a contract customer.
Should be simple, but this is now the 6th attempt to contact Vodafone about this issue.
Is there anyone who can offer any assistance other than "phone customer care" as they have so far being quite useless.
Thanks
