ME16 - Maidstone & TN35 - Hastings

[VickiM]

ME16 - Maidstone & TN35 - Hastings

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

I've noticed in two areas - work and home - approximately 50 miles apart. 

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.

Added into profile. 

3) Does the issue occur if you try your SIM card in a different phone?

Dont have another phone to try in. Vodafone Help on twitter advised me to post this. 

4) What errors are seen or heard when the issue occurs?

Unable to access the internet, apps won't update, emails not received. 

5) Does this happen on 2G, 3G, 4G or all?

All

6) When did you first notice this issue?

11th July around 13:30. 

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Permanent

[Alex]

@VickiM Can you please check your personal information on your profile, as there's currently no postcode showing - you can check this here. Make sure to click save at the bottom of the page once you've added this.

I can see you've stated you don't have access to another phone to test you SIM card, are you aware of any other Vodafone users having the same issue in these areas?