MOFFAT, DUMFRIESSHIRE, DG10 9JU- NO COVERAGE YET AGAIN. TUESDAY 16TH JANUARY 201U.

[Derek49]

MOFFAT, DUMFRIESSHIRE, DG10 9JU- NO COVERAGE YET AGAIN. 

YET AGAIN, THERE IS NO COVERAGE  IN THE DG10 9JU POSTCODE-THAT IS BALLPLAY ROAD AREA OF MOFFAT, DUMFRIESSHIRE. THIS IS THE CASE ELSEWHERE IN MOFFAT AND HAS BEEN SINCE  8.50 AM TUESDAY 16TH JANUARY 201U. 

I’VE SPOKEN TO FOUR OTHER PEOPLE, WHO ARE ALSO VODAFONE USERS WHO ARE EXPERIENCING THE SAME PROBLEM.  THEY, LIKE ME, ARE FED UP OF VODFONE IGNORING THEM AND FAILING TO REPLY TO THEIR COMPLAINTS. 

THEREFORE,  PROVIDE ME WITH THE NAME AND ADDRESS OF SOMEONE AT YOUR HEAD OFFICE WE CAN COMPLAIN TO. I DO NOT MEAN A SUPERVISOR, I  MEAN SOMEONE AT A SENIOR LEVEL.

WE WILL ALSO BE RAISING THIS MATTER WITH OUR LOCAL MSP AND MP, AS MANY OLD AND VULNERABLE PEOPLE USE VODAFONE AND HAVE BEEN INCONVENIENCED FAR TOO OFTEN BY VODAFONE.

FINALLY,  CAN SOMEONE TRY AND SORT THIS FAULT. THIS SORT OF THING IS HAPPENING FAR TOO OFTEN.  

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? NO

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here. DG10 9JU.

3) Does the issue occur if you try your SIM card in a different phone?YES

4) What errors are seen or heard when the issue occurs? SAYS LIMITED SERVICE

5) Does this happen on 2G, 3G, 4G or all? ALL

6) When did you first notice this issue? 14.50, WHEN I WENT TO USE THE PHONE. I’VE NO IDEA HOW LONG THERE HAS BEEN NO COVERAGE.

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? PERMANENT.

TRY AND SORT THIS OUT PROPERLY THIS TIME. THIS IS A RURAL AREA, AND THERE ARE MANY ELDERLY AND DISABLED PEOPLE WHO RELY ON A  VODAFONE MOBILE.

[Derek49]

MOFFAT, DUMFRIESSHIRE, DG10 9JU- NO COVERAGE YET AGAIN. 

YET AGAIN, THERE IS NO COVERAGE  IN THE DG10 9JU POSTCODE-THAT IS BALLPLAY ROAD AREA OF MOFFAT, DUMFRIESSHIRE. THIS IS THE CASE ELSEWHERE IN MOFFAT AND HAS BEEN SINCE  11.30 AM TUESDAY 16TH JANUARY 201U. 

I’VE SPOKEN TO THREE OTHER PEOPLE, WHO ARE ALSO VODAFONE USERS WHO ARE EXPERIENCING THE SAME PROBLEM.  THEY, LIKE ME, ARE FED UP OF VODFONE IGNORING THEM AND FAILING TO REPLY TO THEIR COMPLAINTS. 

THEREFORE,  PROVIDE ME WITH THE NAME AND ADDRESS OF SOMEONE AT YOUR HEAD OFFICE WE CAN COMPLAIN TO. I DO NOT MEAN A SUPERVISOR, I  MEAN SOMEONE AT A SENIOR LEVEL.

WE WILL ALSO BE RAISING THIS MATTER WITH OUR LOCAL MSP AND MP, AS MANY OLD AND VULNERABLE PEOPLE USE VODAFONE AND HAVE BEEN INCONVENIENCED FAR TOO OFTEN BY VODAFONE.

FINALLY,  CAN SOMEONE TRY AND SORT THIS FAULT. THIS SORT OF THING IS HAPPENING FAR TOO OFTEN.  

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? NO

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here. DG10 9JU.

3) Does the issue occur if you try your SIM card in a different phone?YES

4) What errors are seen or heard when the issue occurs? SAYS LIMITED SERVICE

5) Does this happen on 2G, 3G, 4G or all? ALL

6) When did you first notice this issue? 14.50, WHEN I WENT TO USE THE PHONE. I’VE NO IDEA HOW LONG THERE HAS BEEN NO COVERAGE.

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? PERMANENT.

TRY AND SORT THIS OUT PROPERLY THIS TIME. THIS IS A RURAL AREA, AND THERE ARE MANY ELDERLY AND DISABLED PEOPLE WHO RELY ON A  VODAFONE MOBILE.

[Alex]

@Derek49 Earlier today there was a power outage in your local area which affected our equipment. I've checked the notes on our reference (INC3285867) and can see this has since been rectified and our sites were back up and running early this afternoon. 

If you're still experiencing coverage issues can you please let us know and we'll be sure to chase this up for you. 

I do apologise for the inconvenience caused by this issue, I can understand how frustrating a fault of this nature can be.