Massive increase in mobile charges

[Running123]

Husbands bills have increased massively since September.Itemised bill says Wap what does this mean.Bill have gone from £62 in August to £2.000 in Sept and £3.000 In October.Shocking isn’t it when you hardly use your phone and you get bills like this.Is there any way we can recouperate any of this money back.

HELP,

[BandOfBrothers]

Hi @Running123

I note youve posted in the Pay As You go section - is this the correct place ? 

Are you really on a payg account or instead pay monthly ?

Your myvodafone app and myvodafone online option along with your bills if your pay monthly should be giving you the breakdown of all the charges. 

Wap is in connection to Mobile Data which is when a person is connected to the internet using the mobile network. More here > WAP.

Most phones now also have inbuilt data monitors that show how much data has been used. However most of these need to be reset at each allowance refresh. 

That or customer services on 191 or Live Chat can access your Account to clarify. 

They can look to see if any charges are being made via an outside company for services and check that youve not been a victim of fraud. 

On the left hand side of the forum page under Quick Links is a link to Vodafones Premium Rate SmS Bar. Please do check this out and have it activated if necessary and relevant. 

Those amounts are massive so please do ask them to look into this for you. 

We have a Social Media Team here who read all posts. They would certainly im sure want to try and help you with this. 

If this is a billing error and no actual services has been used then Yes Vodafone will refund you or if this has been taken in error via Direct Debit then you can ask your Bank to invoke the Direct Debit Guarantee. 

I do wish you all the best with this situation. 

[Annie_N]

Yes, it must surely be a Pay Monthly account. On PAYG, you'd pretty soon notice if you needed to top up by £100 per day.

If it is "WAP" it sounds horribly as though mobile data has been left switched on, with no precautionary restrictions on what the phone can use mobile data for. If the normal monthly charge is £62 - and that sounds like a very expensive plan for a light user - then a charge of £3,000 would represent 113GB used, over and above the monthly data allowance. But, as @BandOfBrothers says, there could be other, sinister implications.

I'd echo his suggestion of contacting CS on 191 as a matter of urgency, to discover what on earth is going on.

[63johnw]

Hi @Running123 it's worth checking with your husband to see if he has been watching movies or videos as these would use a lot of mobile data.

[Gemma]

@Running123 - It sounds like the internet usage on the phone has changed over the last few months.

Please check with your husband if he’s started to use any different apps recently, or if he’s been streaming data (listening to music, watching films etc).

He can monitor his usage via the My Vodafone app.

If you’ve not managed to get to the bottom of this, please send us your details by following the instructions in this private message.

[hrym]

Just to clarify, My Vodafone will only show the running total of how much data ha sbeen used.   The breakdown on the bill will show amounts per session, but still not which apps have been using it.   As BandofBrothers said, the phone will have a built-in data monitor that records this historically and you can use this to narrow the culprit down.   That amount implies some very heavy usage such as streaming, rather than just casual browsing.  Simply leaving mobile data turned on shouldn't be a problem - most of us do.

Where the monitor is depends on what phone you have so, if you can't find it, post back and someone will help you locate it.