Message+ app closing window

[Madin]

My message Plus app has recently started closing its window by itself.

This happens a few seconds after I have opened a message Plus app.

If I press on the recent programs button the message app is showing running in the background so it has not close completely.

Under advice from a Vodafone agent I remove the SIM and left the phone off for a few minutes before restarting it this did not make any difference.

The Android phone that I have is the Vodafone first 7 I have not had any problems with the phone's message app until the last couple of days, I've had the phone for 2 months.

I am not experiencing any issues with any other apps it is only that message Plus app.

Please note that I am still able to receive messages and I can preview them in the notifications window it is just when I attempt to open the message Plus app that the issues start.

Thanks for any potential insights into my issues.

[Tash]

Hi @Madin, thanks for posting on the Community :smileyhappy:

Do you have the latest update of the app installed? 

[Madin]

 Thanks for your reply!

I have version 6.4.37

[Tash]

Thanks for confirming this for me :smileyhappy:

Have you cleared the cache from the app? To do this, please complete the following steps on your device:

- Select 'Settings'.

- Go into 'Apps'.

- Select Message+ from the apps.

- Go into 'Storage'.

- Select 'Clear cache'.

- Restart your device.

Let me know how you get on :smileyhappy:

[Madin]

Thanks for the information.

I followed the steps you posted, but sadly it did not make a difference.

[Gemma · Accepted solution]

@Madin - Thanks for testing the steps Natasha gave. 

Please go to the Google Play store and check if there are any available updates for your phone.

If there aren’t any updates showing, the next step is to clear the data from the app:

1. Settings
2. Apps
3. Select ‘Message+’
4. Storage
5. Clear data

If it’s still closing, please delete and reinstall the app.

[Madin]

---

@Gemma wrote: 

the next step is to clear the data from the app:

1. Settings
2. Apps
3. Select ‘Message+’
4. Storage
5. Clear data

---

Thanks for your answer!

I'm happy to report that the message Plus app seems to be working OK now!

I will monitor it over the next few days, thanks to both of you for your help!

[Jenny]

@Madin - That’s great!

Thanks for letting us know this is working now – I’ve passed your thanks onto Gemma and Natasha.