I am at wits end! It is beyond frustrating, it's downright bad service. I went in store in June of this year to upgrade a dingle which had stopped working and which I pay a monthly fee for. I was told to upgrade on-line as there were far better deals.
It's now 8th November and despite phoning, emailing, chatting, etc.etc. to various operators I still do not have a mifi which I was promised. Every time I chat or call, someone says quite sincerely, I will get this out to you today!! I get an email with an order number and a tracking link, but the page comes back with Order details you have entered are not valid and nothing arives. I live on an island so can;t just nip into a store. However I am going to mainland tomorrow, visiting the store again and telling them exactly what I think of their customer service, watch them cancel my dongle account then going next door to 02 for a new dongle or mifi unit.
How do I get in touch with the Ombudsman to get the charges back since June and show him what a useless system Vodafone has. Not chasing orders that get cancelled by them for no apparent reason and yet being chased by me should have meant someone putting two and two together, I've explained the problems to so many operators now, but they just say I'll get an order out now you will have it tomorrow, Ha Ha.
