Mobile number deleted-help needed

[Lynieloo]

Yesterday my phone stopped working/no service. I cannot make/receive calls/texts. After several frustrating discussions with call centres they finally admitted that I have been disconnected in error. There is no apparent reason for this

They promised that this was being resolved but still no solution. They promised it would be resolved in 24 hours but nothing. To add insult to injury, I cannot call them from my phone so get charged for using my landline, the calls of which last anything up to an hour 😡. I have now been told it will be another 24 hours as its Sunday.

No one at Vodafone can tell me why, and daily phone calls to its service centre yields vain promises to resolve, but to no avail. Every day I have to start from scratch as there is no case management and there is no way to hold anyone to account for broken promises, the service is utterly useless.

Help! 

Thanks

[BandOfBrothers]

Hi,

You could try using Live Chat to liaise with Customer service. 

I understand the frustration this situation must be causing. 

This number is free to call > 08080 044900

This eforum is owned and monitored by Vodafone U.K. We have members of the Vodafone Tech Team who are available to respond and Help where they can. They have the Vodafone logo next to their name. All posts are read by them.
 
Hang in there and I'm sure they'll be in touch.

[Lynieloo]

Have done that today Lee, they told me not to worry that it'll be completed within 24hours and that he had raised an urgent request

[BandOfBrothers]

Hi.

Ok.

Was that via the telephone number I mentioned?

I hope Vodafone do adhere to this timeframe for you. 

[Lynieloo]

I've made about 20 calls, no call backs, and a live chat

[BandOfBrothers]

That's not acceptable to have to make that many points of contact by any means. 

[Lynieloo]

Thanks Lee.

Do you know if this is an easy thing to reconnect?

Who am I best speaking to?

Any tips would be helpful, I just need my phone number re-established.

[BandOfBrothers]

You're welcome. 

Yes i dont blame you wanting re connection. Nothing unreasonable from your side there. 

The issue right now is it's Sunday so the departments won't be fully open / staffed. 

If this was my situation I'd ring that number I pasted in earlier if the timeframe elapses and my number was not re connected as advised. 

[Lynieloo]

Thank you.

i will be on the phone to them first thing

[Retired-Sarah_L]

Hi @Lynieloo, 

If you still need this looking into, I've sent you a private message with details on how our team can do this. 

Thanks, 

Sarah