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27-01-2016 01:23 PM
Hi all,
I have three suresignals that up until a couple of weeks ago all worked without issue for over a year. Now all three are displaying two solid orange lights and flashing power.
They are connected on a 60mb virgin fibre line connected to a superhub.
I am unable to ping the vap.vodaphone.co.uk 212.18.133.177 from another device and the mac addresses of the suresignals appear in the dhcp of the superhub.
i've tried re-registering one with no effect apart from losing all the user config.
I've also rebooted the router numerous times.
Any ideas why i cant ping the vap from a public broadband superhub when the rest of the tested internet is fine?
27-01-2016 03:23 PM
@LeeAsh - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
VSS Traceroute command
On a PC:
This will help us get the quickest possible resolution for you.
27-01-2016 03:30 PM
Hi,
I just tried to use the trouble shooting but when clicking on the light sequece i have i get this page...
The topic you are trying to access is not available.
I'll do the tests and post results.
Thanks,
27-01-2016 03:44 PM
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 17 ms 17 ms 17 ms hari-bam-1.network.virginmedia.net [212.43.161.3]
2 16 ms 16 ms 17 ms hari-core-2b-xe-201-0.network.virginmedia.net [81.96.16.134]
3 * * * Request timed out.
4 * * * Request timed out.
5 19 ms 21 ms 19 ms tclo-ic-3-ae0-0.network.virginmedia.net [212.250.25.62]
6 36 ms 22 ms 22 ms ldngw1.arcor-ip.net [195.66.224.209]
7 20 ms 20 ms 20 ms 85.205.0.93
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17
speedtest.net 48.28 down 3.32 up
pingtest line quality A. 21ms ping, 1ms jitter 0% loss
public ip 213.105.234.188
serial numbers:
40141028809
40141028767
40130441880
27-01-2016 05:29 PM
@LeeAsh - The problem here could simply be that you’re trying to use more than one Sure Signal.
If they’re close and within each other’s range, this can cause problems. Any updates sent by us to your router, will often only be forwarded onto one of the devices.
The same can happen the other way round too – so when they’re both trying to connect, only one will make it to our servers.
Try unplugging all three Sure Signals, restart your router and leave for 10 minutes. Then plug in only one of the Sure Signals and leave for 24 hours to allow everything to update.
28-01-2016 11:13 AM
Sorry, same issue with just one after a full restart of ther router, again.
28-01-2016 11:16 AM - edited 28-01-2016 11:17 AM
The real issue here is our Vodafone account managers, I've been been asking for a more robust solution for over a year but not even getting as far as a survey done for this office.
These arent going to update in 24 hours as they are failing to authenticate at your end, the internet icon appears once and then it stays in flashing red and two solid ambers.
When was the last time any of the serial numbers checked in on your systems?
28-01-2016 02:49 PM
@LeeAsh - See below the last conatct dates and times at our end:
Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.
Destination IP Addresses:
Ports and Protocols:
Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191
Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).
If they're still not working after this, it would be worthwhile to try one of the Sure Signals on another connection (either a friend or family members).
28-01-2016 03:28 PM - last edited on 28-01-2016 05:30 PM by Retired-Charles
Thanks for this but unfortunatley the nature of port forwarding means that only one IP can be targetted so wont get all three working again which is required in this office for quality of service.
I've just put one into the DMZ, same issue
I've also turned the firewall off on the router and still getting the same.
Is there a way of doing a factory reset on the devices? I've tried holding the reset button down for over a minute but it has had no effect when they start back up.
If anyone could put some pressure on our Vodafone account manager Kevin [Removed for security] to respond to actually my emails and arrange a survey we could move away from these domestic devices.
28-01-2016 05:26 PM
@LeeAsh - I’ve sent you a private message with instructions on how to get in touch, so we can look into this further.